Flor2U: заказ, доставка цветов
★ 4.3What it actually doesFlower delivery service offering 2-hour delivery, online ordering, and pre-made bouquet selection, but frequently fails on delivery, quality, and refunds.
Actually does
- ✓Food delivery50% of reviews
- ✓Marketplace30% of reviews
- ✓Реальные фото букета перед отправкой15% of reviews
- ✓Coupons10% of reviews
- ✓P2P payments15% of reviews
- ✓Available in Russia10% of reviews
- ✓Customer Support20% of reviews
Claimed, but not confirmed by reviews
- ⚠Составление собственного букета
- ⚠Calendar
- ⚠Order Tracking
Common complaints
- ✗Bouquets are not delivered at the scheduled time or not at all35% of mentions
«They accepted the order and payment instantly, charged my card. But no one showed up at the promised time and didn't even warn me.»
- ✗Money charged but order cancelled or not delivered — refund is slow or impossible30% of mentions
«Scammers. An order was made, paid. The order wasn't delivered, the money wasn't refunded.»
- ✗Bouquet doesn't match photo: fewer flowers, different variety, wilted flowers25% of mentions
«And they delivered me a bouquet 3 times smaller and arranged completely differently.»
- ✗Bouquet/color substitution without customer consent or against customer wishes15% of mentions
«I ordered 21 roses 40 cm. Paid. A few hours later they called back offering 11 roses 70cm, saying they don't have any others?»
- ✗No delay notifications, lack of support responses, slow responses (hours)20% of mentions
«No call, no SMS, no app notification. Just silence.»
What people praise
- ★Bonus program and discounts work
«I always order flowers through this app... Lots of bonuses and promotions, always a good deal!»
- ★Bouquet replacement guarantee if it wilts before 5 days (when it works)
«If the bouquet lasted less than five days, they replace it... The service works, I used it, they replaced it without any issues»
- ★Convenient app (when it works stably)
«Great app. Very convenient.»
- ★Support sometimes solves problems (rarely, but it happens)
«Support got in touch and fixed everything... They apologized, refunded everything»
- ★In the past (3+ years ago) it worked more reliably
«About 3 years ago everything was wonderful, I'd order and they'd deliver everything on time»