Flipkart Online Shopping App
★ 4.4What it actually doesFlipkart is an Indian e-commerce marketplace app offering product shopping (mobiles, fashion, electronics, groceries) with 10-minute delivery option (Flipkart Minutes), loyalty rewards (SuperCoins), and personal loan integration, but plagued by delivery failures, registration issues, excessive notifications, and poor customer support.
Actually does
- ✓Marketplace80% of reviews
- ✓Food delivery60% of reviews
- ✓Grocery delivery40% of reviews
- ✓Product Search30% of reviews
- ✓Order Tracking(bonus)30% of reviews
- ✓P2P payments20% of reviews
- ✓Customer Support(bonus)50% of reviews
- ✓Push Notifications(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Cashback and Rewards
- ⚠Russian localization
- ⚠Личные кредиты (SuperMoney integration)
- ⚠Live shopping (Vibes)
Common complaints
- ✗Incorrect/late delivery or missing delivery40% of mentions
«I didn't receive my order! ... they brought me a battery for macbook 2009!!!!»
- ✗Too many promotional notifications, settings ignored8% of mentions
«One million promotional notifications a day. It's crazy»
- ✗App won't open, crashes10% of mentions
«The app doesn't open at all»
- ✗Poor support, unprofessional staff, refund issues35% of mentions
«The support speaks very little English and tends to interrupt the dialogue»
- ✗Issues with registration and SMS verification12% of mentions
«SMS from phone not arriving... couldn't register»
What people praise
- ★Large selection of products and categories
«very good market place»
- ★Returns processing (when it works)
«There were difficulties in returning the goods due to the courier's error. But flipkart went to the meeting.»
- ★Overall platform quality (for positive reviews)
«Best program, good service»
- ★Fast delivery (Flipkart Minutes concept)