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★ 4.7What it actually doesCooper is a food delivery aggregator from restaurants and goods from stores with multiple issues in delivery, support, and service quality.
Actually does
- ✓Food delivery40% of reviews
- ✓Grocery delivery35% of reviews
- ✓Marketplace15% of reviews
- ✓Order Tracking25% of reviews
- ✓Payment Tracking(bonus)20% of reviews
- ✓Customer Support(bonus)35% of reviews
- ✓Push Notifications(bonus)10% of reviews
- ✓Product Search(bonus)10% of reviews
- ✓Multi-account(bonus)5% of reviews
- ✓Coupons(bonus)15% of reviews
- ✓Cashback and Rewards(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Pharmacy
Common complaints
- ✗Severe delivery delays (2-5 hours instead of promised 20-40 minutes)40% of mentions
«I waited 2 hours for delivery, they said it would arrive in 30-40 minutes»
- ✗Technical support doesn't solve problems, provides template responses, shifts responsibility25% of mentions
«The support team will stubbornly repeat the same thing over and over and disconnect right away»
- ✗Orders cancelled without notification or warning25% of mentions
«They just don't prepare the order, they don't inform you that it won't arrive»
- ✗Accounts blocked without explanation (suspected fraud when using discount)5% of mentions
«They blocked my account... I decided to order for the first time because they offer a discount for the first order»
- ✗Couriers deliver wrong orders, go to incorrect addresses, don't call the intercom20% of mentions
«Often the wrong order arrives, and support won't process a return»
What people praise
- ★Wide selection of restaurants (35,000+) and stores
«From over 35,000 restaurants»
- ★Wide selection of goods (groceries, medicines, electronics, flowers, etc.)
«There are stores and hypermarkets — Pyaterochka, Lenta, Samokat, METRO, AUCHAN»
- ★When everything works, delivery is fast and high quality
«Excellent delivery and excellent service, I've ordered more than once»
- ★Convenient app interface