Яндекс Маркет: покупки онлайн
★ 4.8What it actually doesЯндекс Маркет is a marketplace with 50 million products and a network of pickup points, positioning fast delivery and user-friendly interface, but users complain about sensor bugs, intrusive ads, inflated prices, and support issues.
Actually does
- ✓Marketplace90% of reviews
- ✓Product Catalog60% of reviews
- ✓Product Search40% of reviews
- ✓Order Tracking15% of reviews
- ✓Курьерская доставка и экспресс10% of reviews
- ✓Пункты выдачи (ПВЗ) с примерочными5% of reviews
- ✓Рассрочка (Сплит) на 2–12 месяцев20% of reviews
- ✓Умная лента рекомендаций на основе ИИ8% of reviews
- ✓Customer Support12% of reviews
- ✓Отзывы покупателей с текстом и рейтингом5% of reviews
- ✓Push Notifications(bonus)8% of reviews
Claimed, but not confirmed by reviews
- ⚠Price comparison
- ⚠Food delivery
- ⚠Упрощённый онлайн-возврат товара
- ⚠Loyalty Program
Common complaints
- ✗Gesture recognition bugs: accidental clicks while scrolling18% of mentions
«Touch sensitivity is set so that any light tap while scrolling instantly opens the product card. It's impossible to just scroll through the catalog.»
- ✗Inflated prices compared to competitors15% of mentions
«I've been buying everything on Yandex Market for many years, but now the prices are unreasonable compared to other platforms. Very high markup.»
- ✗Excessive push notifications (multiple times a day)8% of mentions
«Why are you shoving your useless annoying notifications at me MULTIPLE TIMES A DAY?!»
- ✗Ineffective support: template responses, slow problem resolution12% of mentions
«Support sends templated responses and blames it on automatic algorithms. When I ask why a supposedly available limit isn't actually available, all I get are more dismissive boilerplate replies.»
- ✗Misleading promotions and installment plans: advertising doesn't match actual availability10% of mentions
«You see tons of ads for 2-12 month installments, but when you try to actually set it up, they only let you do 2 months max.»
What people praise
- ★Smart recommendation feed anticipates preferences
«Sometimes it feels like it reads my mind.»
- ★Convenient and intuitive app interface
«Convenient interface, easy to access products from home. Convenient app, always top-notch!»
- ★Wide selection of products at low prices
«I like it, you can always find what you need at a low price»
- ★Convenient installment payment (Split) without extra charges
«Bought a phone for my wife, used Split. Really cool that there's no extra charge, thanks for the option!»
- ★Service is focused on people and their needs
«You can feel that the app and marketplace are for people and because of people.»