ЛЭТУАЛЬ: косметика, парфюмерия
★ 4.8What it actually doesA cosmetics and perfumery marketplace offering fast delivery (4 hours), extensive selection (300,000+ products, 350 exclusive brands) and a loyalty program via virtual club card; experiences frequent technical issues (lags, freezes, price bugs) and international delivery problems.
Actually does
- ✓Marketplace95% of reviews
- ✓Product Catalog85% of reviews
- ✓Food delivery60% of reviews
- ✓Order Tracking(bonus)25% of reviews
- ✓Loyalty cards15% of reviews
- ✓Cashback and Rewards10% of reviews
- ✓Advanced Product Filtering(bonus)10% of reviews
- ✓Product Search(bonus)30% of reviews
- ✓Order Management(bonus)40% of reviews
- ✓Store Locator10% of reviews
- ✓Multiple Payment Methods(bonus)15% of reviews
- ✓Customer Support(bonus)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Wishlist
- ⚠Push Notifications
- ⚠Coupons
Common complaints
- ✗Frequent lags, freezes, and app crashes35% of mentions
«The app lags terribly. It's impossible to find any product. Everything shows 'oops, page not found'»
- ✗Very long international delivery and packaging (21+ days)10% of mentions
«I waited a month and a half for international delivery (starting with the fact that the product was packed after 21 days)»
- ✗Price bugs: price changes between cart and checkout25% of mentions
«The app design became very inconvenient. On August 31, when placing an order, the price in the cart was one thing, but after clicking the checkout button, the price increased by 100 rubles»
- ✗Bugs with filters and search, filtering doesn't work15% of mentions
«search by filters doesn't work, the app is slow and freezes»
- ✗Complicated and unclear order cancellation process8% of mentions
«the cancellation process is also long and confusing»
What people praise
- ★High quality products and authentic merchandise
«Everything arrived in a day, the product is authentic, expiration date is excellent»
- ★Fast delivery (4 hours or next day)
«Delivery works like clockwork! Impressed by the speed of order processing on a weekend»
- ★Rare and exclusive brands unavailable elsewhere
«The cosmetics quality is excellent, especially pleased with rare brands that I don't see anywhere else»
- ★Huge range of products (not just cosmetics, but also pharmacy items, flowers, jewelry)
«Wide range of products. Really surprised by the quantity of men's care items»
- ★Effective points and rewards system (loyalty program with good discounts)
«I love Letual for their points system. I used half the cost towards a Clarins serum»