SOKOLOV: ювелирный магазин
★ 5.0What it actually doesJewelry online store with a product catalog, search filters and delivery options, but with significant stability issues in the app, delivery service and customer support.
Actually does
- ✓Customer Support(bonus)15% of reviews
- ✓Product Search15% of reviews
- ✓Marketplace80% of reviews
- ✓Loyalty cards15% of reviews
- ✓Coupons30% of reviews
- ✓Two-factor auth(bonus)25% of reviews
- ✓Личный кабинет пользователя(bonus)20% of reviews
Claimed, but not confirmed by reviews
- ⚠Push Notifications
- ⚠Price comparison
- ⚠Food delivery
Common complaints
- ✗Orders not delivered, delays, status not updating20% of mentions
«Don't recommend – I never got my order. Had to cancel it a day after the promised delivery date»
- ✗App doesn't open or crashes33% of mentions
«App won't open. Reinstalled several times, didn't help»
- ✗SMS confirmation codes not received, login errors20% of mentions
«Can't register, code not arriving»
- ✗Search filters not working properly (price, material, delivery location)15% of mentions
«Fix the filters when searching for jewelry. Doesn't search by specific price. Shows everything»
- ✗No in-app support, only external contacts12% of mentions
«No chat in the app»
What people praise
- ★Wide selection of jewelry with interesting designs
«my favorite store, you can always find worthy jewelry, very interesting offers»
- ★Quality of precious metals and gemstones
«We only buy gold from your Sokolov»
- ★Trust in SOKOLOV brand, beautiful jewelry
«gorgeous jewelry in the Sokolov brand store»
- ★Convenient checkout process in the app
«convenient app»
- ★Good service in physical stores
«The best app, everything is great, I especially love Petropavlovsk-Kamchatsky»