Пятёрочка: доставка продуктов

★ 4.5
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What it actually doesApp for ordering food and meal delivery to home in 700+ Russian cities with loyalty program and cashback, but with frequent bugs, support issues, non-functional promo codes and unreliable payments.

45%Marketing ≈ reality25%Stability99%Live project

Actually does

  • ✓Grocery delivery80% of reviews
  • ✓Food delivery30% of reviews
  • ✓Loyalty cards40% of reviews
  • ✓Price comparison20% of reviews
  • ✓Available in Russia90% of reviews
  • ✓Marketplace30% of reviews

Claimed, but not confirmed by reviews

  • ⚠Product Search
  • ⚠Coupons
  • ⚠Payment Tracking

Common complaints

  • ✗Double charging, payment errors, no refunds17% of mentions

    «They charged me twice for one milk»

  • ✗Promo codes don't work or are misleading27% of mentions

    «They try to charge the full order amount without explaining why the promo code didn't work»

  • ✗Incompetent support, doesn't resolve issues20% of mentions

    «Buggy app with useless support»

  • ✗Frequent lags, unable to open tabs, crashes23% of mentions

    «constantly lags. can't open any tab, shows internet connection issues»

  • ✗Order cancellations without reason, delivery unavailable to certain addresses13% of mentions

    «they can just cancel an already paid order without reason»

What people praise

  • ★Clear and detailed cashback system

    «super informative about which promotions and how many points were credited»

  • ★Convenient app and quick checkout

    «Convenient»

  • ★Working loyalty program and points

    «Earn and spend X5 Club points»

  • ★Reasonable prices on products

    «only the prices and cashback are pleasing»

Where to install

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