METRO: заказ продуктов на дом
★ 5.0What it actually doesMobile app for online ordering of products and goods with home delivery from METRO stores, covering major Russian cities; core functionality works, but there are chronic issues with product availability accuracy and app stability.
Actually does
- ✓Grocery delivery50% of reviews
- ✓Food delivery10% of reviews
- ✓Marketplace40% of reviews
- ✓Loyalty cards15% of reviews
- ✓Coupons20% of reviews
- ✓Available in Russia5% of reviews
Claimed, but not confirmed by reviews
- ⚠QR scanner
- ⚠Price comparison
- ⚠Экспресс-доставка за 30 минут
Common complaints
- ✗Mismatch between product availability in the app and actual stock25% of mentions
«You fill up the cart, place an order for delivery, but the product is actually not in stock. This has been going on for two years»
- ✗App doesn't work, crashes, fails to update20% of mentions
«The app hasn't worked for over six months... I receive a code that the app won't accept, saying the code is outdated»
- ✗Authorization and account login issues10% of mentions
«Authorization won't go through»
- ✗Promo code cancelled if item is out of stock (discount not recalculated)5% of mentions
«You apply a 500-ruble promo code, the item turns out to be out of stock, the promo code gets cancelled completely»
- ✗Intrusive third-party advertising in the app5% of mentions
«Intrusive third-party advertising, not a great idea for a store app»
What people praise
- ★Delivery operates on schedule, couriers arrive on time
«Delivery always arrives on time, couriers consistently arrive right on schedule»
- ★Product quality, items arrive undamaged and fresh
«Products are packed well, nothing is damaged»
- ★Wide range of products, desired items almost always in stock
«The product is almost always in stock»
- ★User-friendly interface, quick order checkout
«Good, convenient app»
- ★Fair prices, regular discounts and promotions
«Price is always reasonable»