Вози Ozon
★ 4.7What it actually doesAn app for couriers and freelance drivers to accept delivery orders and manage routes via smartphone. Performance is inconsistent: praised for ease of use and work flexibility, criticized for unreliable routing, idle-time service issues, interface problems after updates, and limited support.
Actually does
- ✓Marketplace
- ✓Digital Signature10% of reviews
- ✓Customer Support30% of reviews
- ✓Ride-sharing80% of reviews
- ✓Turn-by-turn nav40% of reviews
- ✓Time tracking30% of reviews
- ✓Photo editor20% of reviews
- ✓Гибкий выбор способа работы (пешком, велосипед, авто и т.д.)20% of reviews
- ✓Available in Russia10% of reviews
Claimed, but not confirmed by reviews
- ⚠Фиксация инцидентов по рейсам
- ⚠Push Notifications
Common complaints
- ✗Long idle times during loading/unloading without information20% of mentions
«You end up waiting at loading points. I've had waits lasting over a day, and the logistics managers don't respond»
- ✗Non-functioning routing and navigation15% of mentions
«When will you finally make proper route planning for the entire delivery route? Taking into account execution time, fuel savings... it would solve so many problems»
- ✗Technical support doesn't answer questions, only provides template responses15% of mentions
«Support doesn't resolve anything, only sends template replies. A bot answers in tech support»
- ✗Interface problems: freezes, blank screens, poor visibility20% of mentions
«After the app update — the interface freezes or shows a blank screen without a 'Complete' button. During the day I can't see anything at all, it's a whole saga just to see the order numbers»
- ✗Competition from other providers and biased order distribution15% of mentions
«Cheap carriers like TK Delko moved in, rates disappeared. Logistics managers load their own paid companies»
What people praise
- ★Convenient and intuitive interface
«Easy to use. Everything is intuitive»
- ★Easy to get started - quick registration and earn immediately
«Work whenever it's convenient for you. To get started, download the app, fill out the form — and you can start delivering orders»
- ★Basic functionality overall works
«Everything's fine, all good, awesome!»
- ★Flexible work on your own terms
«Work whenever it's convenient for you. Choose how to work: on foot, by bike, scooter, or your own car»
- ★Convenient document signature in the app
«Sign transport waybills right on your phone»