Ozon Check: Агенты Банка
★ 3.5What it actually doesOzon banking agent app provides tools for card activation, customer communication and information retrieval, but suffers from critical authorization issues, prolonged verification and lack of convenient queue management features.
Actually does
- ✓Marketplace
- ✓Two-factor auth60% of reviews
- ✓Customer Support30% of reviews
- ✓Активация банковских карт40% of reviews
- ✓Messaging20% of reviews
- ✓Фиксация встреч и звонков(bonus)15% of reviews
- ✓Push Notifications(bonus)10% of reviews
- ✓Отслеживание чаевых/комиссий(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Educational content
Common complaints
- ✗Confirmation codes don't arrive or get blocked40% of mentions
«Codes don't arrive, login unclear where to get it from»
- ✗Long wait times during login (5-10 minutes), inconvenient in queues35% of mentions
«Customers wait 5-10 minutes not for information collection, but for my authorization»
- ✗App logs out of account after every use30% of mentions
«Fix the app already so it doesn't crash after every exit»
- ✗No instructions, unclear login and password during registration25% of mentions
«Unclear which login to enter. There are no instructions»
- ✗App developed by people unfamiliar with banking, inconvenient for work20% of mentions
«The app was built by people unfamiliar with banking»
What people praise
- ★High-quality support service
«Couldn't become a representative - wrote to support and they helped me»
- ★Long-term partnership works
«I've been working with you for 3 years, no downsides»
- ★Useful educational materials and information
«Everything is good and very informative»
- ★Tip calculation and payout system
«Good app. Thanks for the tips»
- ★Works stably for those who managed to log in
«everything works, everything arrives, look more carefully»