Otello: resort & booking hotel
★ 4.8What it actually doesAn app for searching and online booking of hotels, apartments, and resorts worldwide with Russian interface, cashback, and 24/7 support, but with significant issues regarding login, support interactions, and discrepancies between booked rooms and advertised options.
Actually does
- ✓Hotel search50% of reviews
- ✓Бронирование отелей онлайн60% of reviews
- ✓Поиск апартаментов20% of reviews
- ✓Price comparison15% of reviews
- ✓Russian localization5% of reviews
- ✓Multi-currency5% of reviews
- ✓Отзывы гостей и фото10% of reviews
- ✓Оплата частями(bonus)5% of reviews
- ✓Интеграция со Сбер спасибо(bonus)5% of reviews
- ✓Блокировка доступа с VPN(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Cashback and Rewards
- ⚠Customer Support
- ⚠Поиск по карте
Common complaints
- ✗Books completely different rooms than selected20% of mentions
«The app books completely different rooms than the ones you selected, but still charges you for them, then sends confirmation for different rooms»
- ✗Unable to log in to profile in the app15% of mentions
«Can't log in to the profile in the app. For some reason it redirects to the browser and logs in there. The app remains empty.»
- ✗Support is ineffective, slow responses or ignored35% of mentions
«No support at all. They're just a storefront, no responsibility. They respond hours or even days later»
- ✗Does not refund money for failed bookings10% of mentions
«Spent the whole day searching and booking hotels. Result: the service hasn't refunded money for 3 failed bookings for 5 days already»
- ✗Loyalty program blocks access to cheaper rooms5% of mentions
«After reaching guest level 3, the option to book the hotel I needed disappeared»
What people praise
- ★Convenient interface and simple navigation
«Convenient interface, simple navigation, quick search by needed parameters»
- ★Fast booking
«Fast booking. Great selection of accommodation, quick booking»
- ★Large selection of accommodation
«Great selection of accommodation. Very happy I found this app»
- ★Good prices and discounts
«Booked a great hotel here with an excellent discount. Great prices»
- ★Installment payment option and loyalty programs
«Very convenient that you can pay in installments and use Sberspasibo»