ПАО “НИКО-БАНК”
★ 4.4What it actually doesA mobile banking app that enables basic operations such as transfers, account/deposit opening, statement viewing, and card ordering, but suffers from application instability, update issues, and missing features.
Actually does
- ✓Banking70% of reviews
- ✓P2P payments50% of reviews
- ✓Document Management30% of reviews
- ✓Financial Reporting20% of reviews
- ✓Password manager(bonus)3% of reviews
- ✓Payment Tracking(bonus)5% of reviews
- ✓Customer Support(bonus)30% of reviews
Common complaints
- ✗Frequent app crashes and failures35% of mentions
«Constant app failures. The app won't load.»
- ✗Endless update loop / update error20% of mentions
«The app keeps asking for an update over and over. It won't update.»
- ✗Unable to recover login password7% of mentions
«Can't recover the login password, there's no password recovery function.»
- ✗Poor support availability (closes at 7 PM, no weekend support)10% of mentions
«The hotline works until 7 PM. My card was stolen... they don't care - their working hours are over.»
- ✗Incompatibility with some devices7% of mentions
«App is not supported on your device.»
What people praise
- ★Polite and responsive bank staff
«The staff are very attentive, it's a pleasure to talk with them. They're polite and always ready to help solve any problem.»
- ★Convenient and intuitive interface
«Very convenient and simple. Everything is straightforward, clear, fast.»
- ★Fast application performance
«Works fast, fast.»
- ★Functionality of transfers and account management
«You can make transfers, I always do. Very convenient: account opening, transfers, interest accrual.»
- ★Security: operation confirmation with password
«Transfer confirmation with password»