ДЭК
★ 1.6Find an alternative to ДЭК
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First year: Unknown
Data and scoring
Profile based on reviews and description
- Profile analysed
- Aug 22, 2026
- App updated
- Aug 12, 2026
Store sources
- RuStore · Store data seen: Aug 16, 2026 · Data is over 30 days old — check the source
- Google Play · Store data seen: Oct 22, 2026 · Recently checked
Plans and limits
Plans and free-tier limits are not verified. Free installation does not mean free usage.
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Marketing versus reality estimates how well promised features are supported; stability estimates complaints about crashes and speed. Project activity is calculated from update recency, review activity and store availability. Percentages are not guarantees or success probabilities; missing data does not mean a zero score.
What it actually doesThe ДЭК customer personal account app allows meter reading submission, bill payment, and receipt downloads, but suffers from serious authorization issues and instability in the new version.
Actually does
- ✓Payment Tracking30% of reviews
- ✓Invoicing25% of reviews
- ✓Передача показаний счётчиков20% of reviews
- ✓Dark mode(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Customer Support
- ⚠Multi-account
- ⚠Video calls
- ⚠Просмотр тарифов и информации об офисах
Common complaints
- ✗Unable to log into account60% of mentions
«I can't log in any way, I've already reset my password via email several times»
- ✗Password recovery not working (emails not received)35% of mentions
«When trying to log in, it says invalid login or password. I tried to recover the password, but emails with the code don't arrive at all»
- ✗Payment failures20% of mentions
«Payment doesn't work; when trying to pay it shows a message that the website certificate has expired»
- ✗Excessively strict password requirements15% of mentions
«A 21-character password made up of uppercase and lowercase letters, numbers and symbols is considered weak by the app»
- ✗Migration issues from old app (data loss, difficult access recovery)25% of mentions
«Where is the data from the old app, all the meter reading history; migrating from the old app requires resetting the password»
What people praise
- ★All information in one place (meter readings, receipts, tariffs, transmission deadlines)
«All information in one place; you can immediately see how much time is left before meter reading deadline»
- ★Modern and pleasant interface design
«The design is unfamiliar, sure, but; the visuals are pleasing to the eye and you really want to open it more often»
- ★Simple and convenient bill payment
«Paying bills is very easy; everything is clear and simple»
- ★Better functionality than the old app (for working users)
«Works great, and honestly more convenient than the old one; the old one was much worse»
- ★Access to tariff and service information
«I can still check the prices for electricity and heating»