ZT
★ 4.7What it actually doesZT is an app for communicating with incarcerated individuals in Russia through emails, audio/video calls, and money transfers. In practice, it frequently experiences issues with call stability, email delivery, and money transfer delivery.
Actually does
- ✓Messaging15% of reviews
- ✓Voice calls22% of reviews
- ✓Video calls18% of reviews
- ✓P2P payments12% of reviews
- ✓Customer Support(bonus)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Добавление развлечений к письму (раскраски, кроссворды, судоку)
Common complaints
- ✗Money doesn't reach the institution or is lost in transit12% of mentions
«sent money 3 times, it arrived only once»
- ✗Poor audio quality in voice calls (noise, echo, hissing)18% of mentions
«5 minutes of conversation, 10 minutes of hissing»
- ✗Technical support is unresponsive or unhelpful8% of mentions
«Technical support doesn't respond»
- ✗Emails arrive with long delays or don't open10% of mentions
«I've been waiting for an email for over a month»
- ✗Calls frequently drop or fail to connect14% of mentions
«I tap to answer and it immediately drops»
What people praise
- ★Allows maintaining contact with loved ones in places of detention
«Thank you for the connection with loved ones. Support is much needed»
- ★Has video calls (unique feature in this niche)
«They made a video call, well done»
- ★Audio calls are cheaper than mobile service
«Decent quality, considering there are practically no other options»
- ★Lack of competition (practically the only way to communicate)
«decent quality, considering there's practically no other option»
- ★Ease of use (for those it works for)
«very convenient, thank you very much for this opportunity»