Turna - Uçak Otel Otobüs Araç

Actually does

• ✓Flight search40% of reviews
• ✓Hotel search15% of reviews
• ✓Price comparison20% of reviews
• ✓Trip planning15% of reviews

Claimed, but not confirmed by reviews

• ⚠Ride-sharing
• ⚠Продажа автобусных билетов
• ⚠Продажа паромных билетов
• ⚠Функция Smart Flight® с экономией до 70%
• ⚠Customer Support
• ⚠Cashback and Rewards
• ⚠Installment Payments
• ⚠Безусловная отмена с возвратом 90%

Common complaints

• ✗Technical support doesn't respond to calls and emails24% of mentions

  «Tech support ignores you! I also emailed them to resolve an issue with my ticket, and they ignored that too. Do they even work there???»

• ✗Money is withdrawn but tickets are not issued or issued with errors32% of mentions

  «Paid for 3 tickets, but still haven't received them. I only got a letter saying I did pay, but to get them I need to contact technical support»

• ✗Refund refusal when cancelling or service not provided24% of mentions

  «They took the money and then cancel and offer a day earlier instead... and they neither refund the money nor pick up the phone»

• ✗Fraud, selling fake or incorrect tickets16% of mentions

  «They're selling us fake tickets calling them charter flights... please don't buy tickets from this agency»

• ✗Functionality issues (baggage addition and reservation search not working)8% of mentions

  «I couldn't check my reservation, and I couldn't add extra baggage either»

What people praise

• ★Good prices and offers on flight tickets

  «Very nice prices for sales»

• ★Convenient unified platform for travel planning

  «Very convenient app, I've been using it for two years and I'm satisfied»

• ★Easy and fast ticket purchase in the app

  «Easy ticket purchase»

• ★App won awards for UX and works without issues

  «Good app»

• ★Seamless transaction processing (for successful transactions)

  «Made a transaction without any issues»

Where to install