Omega: taxi service
★ 4.8What it actually doesOMEGA is an online service for ordering taxis, food delivery and cargo transportation at competitive rates.
Actually does
- ✓Ride-sharing65% of reviews
- ✓Food delivery10% of reviews
- ✓Order Tracking8% of reviews
- ✓Cashback and Rewards4% of reviews
- ✓Available in Russia8% of reviews
Claimed, but not confirmed by reviews
- ⚠Грузоперевозки и переезды
- ⚠Messaging
- ⚠Recurring Tasks
- ⚠Фиксированная цена без изменений во время поездки
- ⚠Customer Support
Common complaints
- ✗Long wait times for car pickup (15-25+ minutes)32% of mentions
«Decided to try your service. Over 2 months, managed to get a ride only 2 times out of 10 attempts. Very long wait for a car»
- ✗Inflated prices (need to raise fare to get a car)20% of mentions
«You won't get a car until you raise your price by 200-300 rubles, otherwise nobody will come to you»
- ✗Errors during authorization and app login12% of mentions
«Often gets logged out of the system and has to go through authorization again, but it fails and gives an error»
- ✗App crashes and logs user out of account16% of mentions
«Got kicked out of the app. Now when trying to authorize, SMS messages don't come through»
- ✗Freezing, lag, and crashes during app updates10% of mentions
«The app freezes badly»
What people praise
- ★Polite and respectful drivers
«Thank you very much, driver Chereshnev A., for an excellent trip with full compliance with traffic rules and safety regulations»
- ★Comfortable rides and good service quality
«Arrived on time. The ride was comfortable and safe. Polite driver.»
- ★Bonuses and discounts (e.g., for Women's Day)
«Thank you, Jalil! A kind person, thank you for such a bonus for Women's Day!»
- ★Fast vehicle dispatch (when it works)
«Cheap. Fast dispatch»
- ★Low prices (when surge pricing is not applied)
«Cheap. Fast dispatch»