Райффайзен Онлайн Банк Россия
★ 4.8What it actually doesMobile banking app for managing accounts, cards, payments and transfers with SBP support, utilities and taxes payment, biometric authentication and online consultations.
Actually does
- ✓Biometric Authentication5% of reviews
- ✓Banking95% of reviews
- ✓P2P payments30% of reviews
- ✓Recurring payments10% of reviews
- ✓Budget tracking5% of reviews
- ✓Two-factor auth10% of reviews
- ✓Email client20% of reviews
- ✓No account required15% of reviews
- ✓Кэшбэк-карта и программа лояльности10% of reviews
Claimed, but not confirmed by reviews
- ⚠Multi-currency
- ⚠QR scanner
- ⚠Data export
- ⚠Digital Signature
Common complaints
- ✗Critical bug: app cyclically requests update, impossible to use25% of mentions
«Second day updating and updating in a loop. The app right after update immediately goes back to 'Update' status.»
- ✗Support staff provide contradictory and incorrect information, misleading customers12% of mentions
«I was incorrectly advised about grace periods around 20 times. Each new operator gives information that contradicts the previous one.»
- ✗SMS verification required for every operation, although not before8% of mentions
«Now through the app you can do any operation only with SMS, supposedly my phone is new. But my phone was new 4 months ago.»
- ✗Promised features never implemented (card limits, Apple Pay, synchronization)15% of mentions
«When will you implement card limits? You promised end of '25, beginning of '26… The feature used to be in the web version, then disappeared.»
- ✗Mandatory biometrics puts off users, no alternative10% of mentions
«Biometric login only is such a bottom! You're just scaring away customers.»
What people praise
- ★Simple and convenient navigation, not cluttered with interface
«Navigation is simple and very clear. No unnecessary sections that would annoy and confuse.»
- ★Full bank functionality: payments, transfers, card management
«I've never had such a positive experience with any banking app in daily mobile banking use.»
- ★One of few working banks in Russia with official app
«Switched to this bank due to sanctions on others, as it's the only bank operating in Russia.»
- ★Free card and minimal commissions
«Offers loyal customers a free Mir Supreme card without additional conditions.»
- ★Fast and competent support
«Lightning-fast support and solution to ANY question.»