МегаФон
★ 4.3What it actually doesApp for managing МегаФон mobile account and services: balance checking, top-ups, tariff changes. In practice, a source of frustration due to non-functional support (bot instead of operators), unexpected tariff increases, and poor connection and internet speed quality.
Actually does
- ✓Budget tracking30% of reviews
- ✓Recurring payments20% of reviews
- ✓Управление тарифом и услугами40% of reviews
- ✓AI assistant80% of reviews
- ✓Customer Support90% of reviews
- ✓Push Notifications15% of reviews
- ✓Freemium5% of reviews
Claimed, but not confirmed by reviews
- ⚠Multi-account
- ⚠Защита от спама и мошенников
- ⚠Video streaming
- ⚠Coupons
- ⚠Call Recording
Common complaints
- ✗Virtual assistant is ineffective and irritating77% of mentions
«The dumbest assistant ever... can't even answer simple questions»
- ✗Unable to reach or contact a live operator73% of mentions
«Can't reach the operator, some stupid bot answers... I want to talk to a real person!!!»
- ✗Unexpected tariff increase, hidden terms and conditions37% of mentions
«They changed the terms unilaterally... raised the price from 1260 rubles to 1520 rubles without warning»
- ✗Poor connection quality, low internet speed, traffic shaping33% of mentions
«I pay for unlimited internet and get 2 Mbps... this is throttling, the operator is deliberately restricting the speed»
- ✗Errors in displaying usage statistics in the app7% of mentions
«The app shows incorrect number of used minutes in the details for the megafamily plan»
What people praise
- ★Convenient balance and package allowance checking
- ★Beautiful app interface
«The app is beautiful, but managing the tariff... it's a questionable pleasure»
- ★Fast account top-up without commission