Lamoda: мода, красота, дом

Actually does

• ✓Marketplace85% of reviews
• ✓Food delivery40% of reviews
• ✓AI assistant5% of reviews
• ✓Coupons15% of reviews
• ✓Возврат товаров (14 дней)20% of reviews

Claimed, but not confirmed by reviews

• ⚠Виртуальная примерка (онлайн-примерка вещей)
• ⚠Price comparison
• ⚠File encryption
• ⚠Отложенная оплата (1, 2, 3, 6 месяцев без комиссии)
• ⚠Visual Search

Common complaints

• ✗Poor support: slow responses (40+ minutes), inaccurate information, no phone number available30% of mentions

  «Support hasn't responded for 40 minutes. There's no support phone number anywhere»

• ✗Delivery issues: delays, returns without notification, items not delivered15% of mentions

  «First you wait two weeks for your order, then they just send it back without telling you»

• ✗Access blocked when using VPN or mobile internet in certain regions20% of mentions

  «They block access with VPN... In the end, it doesn't open at all»

• ✗Return system not working correctly: errors at pickup point, wrong items returned10% of mentions

  «At the pickup point they mistakenly returned my items and gave me the wrong ones instead»

• ✗Product color in photos does not match actual color upon receipt10% of mentions

  «The color of clothing in photos and what you receive often don't match at all»

What people praise

• ★Authentic products of high quality from global brands

  «Products on Lamoda are consistently of excellent quality»

• ★Convenient app and user-friendly experience

  «Convenient. Ergonomic, genuine»

• ★Fair prices for authentic products from global brands

  «I really like the app and the ability to purchase authentic products from global brands at fair prices»

• ★High quality of pickup points and staff

  «Staff, quality, selection — everything is great»

• ★Discounts and sales

  «On the plus side, discounts and sales»

Where to install