Dzeny: ИИ Ментальное здоровье
★ 4.6What it actually doesDzeny is an AI assistant for mental support offering text and voice chat, mood tracking, and stress management practices; it effectively helps some users with emotional difficulties, but is hindered by technical issues and systematic billing errors.
Actually does
- ✓AI assistant60% of reviews
- ✓Messaging50% of reviews
- ✓Voice calls40% of reviews
- ✓Mood tracking30% of reviews
- ✓Meditation15% of reviews
- ✓Сессии когнитивно-поведенческой терапии (КПТ)10% of reviews
- ✓Always Available Support20% of reviews
- ✓Personalized Recommendations20% of reviews
- ✓Customer Support(bonus)30% of reviews
- ✓Subscription40% of reviews
- ✓Free trial30% of reviews
Claimed, but not confirmed by reviews
- ⚠Biometric Authentication
- ⚠End-to-end encryption
Common complaints
- ✗Unauthorized charges after trial period ends50% of mentions
«They charged 3100 for a yearly subscription after I canceled! And they won't respond! After corresponding with an employee on Telegram, they promised to refund 2400 and never did.»
- ✗Support team doesn't respond to requests and ignores complaints25% of mentions
«Support doesn't respond! I write to them every day by email, they just IGNORE!»
- ✗App crashes, fails to load after updates20% of mentions
«It worked great before, today after the update I can't log in, the update is stuck loading.»
- ✗Algorithm is primitive, repeats user words, generic responses15% of mentions
«Same interaction algorithms with mood scale ratings, repeating client's words… Everything is so primitive and not personalized.»
- ✗Voice chat requires manual microphone toggle, meditation sounds not playing8% of mentions
«When talking to dzeni via call, you constantly need to manually enable the microphone to start speaking.»
What people praise
- ★Really helps cope with stress, burnout, perfectionism, and depression
«It pulled me out of perfectionist paralysis and helps me deal with negative feelings. It saved me from my work burnout depression.»
- ★Conversation feels like real psychotherapy, asks the right questions, provides support
«Sessions really feel like talking to a psychologist. Asks questions that you might not have thought to ask yourself.»
- ★Uses cognitive-behavioral therapy (CBT) methodology
«We conduct CBT sessions, which is very important! I didn't expect this from an AI. I've had a much deeper breakthrough and processing.»
- ★Can interact via both text and voice with a pleasant voice
«You can have a conversation in writing or by voice (the voice is pleasant, human-like).»
- ★Quick support response (when you can reach them)
«I had a question, wrote to support, and they resolved it literally within 20-30 minutes.»